Refund policy
Effective Date: May 27, 2026
Last Updated: May 27, 2026
At Wit & Rebellion, most products are made to order. That means your item may be printed, embroidered, decorated, packed, or fulfilled specifically for you after purchase.
Because of that, we do not operate like a traditional retail store with shelves of identical inventory waiting to be returned to their little garment families.
1. General Policy
All sales are final unless the item is damaged, defective, misprinted, incorrect, missing, or otherwise eligible under this Policy or applicable law.
We generally do not accept returns, refunds, or exchanges for:
- Wrong size selected by customer
- Wrong color selected by customer
- Buyer’s remorse
- Changed mind
- Accidental order
- Misread product description
- Dislike of fit where the ordered size was provided
- Preference for a different garment style
- Minor color variation
- Minor print placement variation
- Event date missed where no guaranteed delivery was promised
- Offensive, sarcastic, adult, political, or satirical wording that was visible before purchase
2. Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, contact us at support@witandrebellion.com within 14 days of delivery.
Include:
- Order number
- Full name used on the order
- Description of the issue
- Clear photos of the item
- Clear photos of the packaging if damaged
- Photo of the size tag or label if relevant
We may offer, at our discretion and depending on the issue:
- Replacement
- Refund
- Store credit
- Partial refund
- Other reasonable solution
We reserve the right to deny claims that are incomplete, late, fraudulent, unsupported by photos, caused by normal wear, caused by customer misuse, or not actually defective.
3. Sizing Issues
Please review size charts before ordering.
We do not guarantee that every garment will fit every body the same way. Apparel fit may vary based on brand, fabric, cut, wash, body shape, and personal preference.
Ordering the wrong size is not considered a defect.
4. Color and Print Variation
Product images and mockups are for reference. Actual colors may vary due to screen settings, lighting, garment fabric, production method, ink, thread, and product type.
Small variations in placement, sizing, texture, stitching, or print appearance are not considered defects unless they are materially incorrect.
5. Order Cancellations
Because products may enter production quickly, cancellations are not guaranteed.
Email support@witandrebellion.com immediately if you need to cancel. If production has not started, we may be able to cancel the order. If production has started, the order may be final.
A cancellation is not approved unless confirmed by us in writing.
6. Address Errors
Customers are responsible for providing accurate shipping information.
We are not responsible for orders lost, delayed, returned, or misdelivered due to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, failed delivery, refusal, or non-pickup, the customer may be responsible for reshipping costs.
7. Lost Packages
If your package appears lost, contact us at support@witandrebellion.com.
We may ask you to confirm the shipping address, check with household members or neighbors, contact the carrier, or wait through a reasonable carrier investigation period.
If the carrier marks a package as delivered, we are not automatically responsible for theft, misplacement, or address issues after delivery.
8. Final Sale Items
The following items may be final sale unless damaged, defective, or incorrect:
- Sale items
- Clearance items
- Limited drops
- Custom or personalized products
- Stickers
- Accessories
- Items marked “final sale”
- Gift cards
- Digital products, if offered
9. How to Start a Claim
Email:
Use the subject line:
Order Issue – [Your Order Number]
We will review your request and respond with next steps.
Do not send items back without written authorization. Unauthorized returns may not be accepted, refunded, or returned.